Refund Policy

If you are unhappy with a paid plan, you may ask for a full refund within 14 days of your first payment on that plan, or within 14 days of an annual renewal. You do not have to give a reason. We will refund the payment in full and return you to the free Pixel plan.

A plan runs for the month or the year you paid for. You can cancel at any time from your billing settings: your plan keeps working to the end of the period you have already paid for, and simply does not renew. We do not charge a cancellation fee, and we do not refund part of a period you have used. If a renewal caught you by surprise — you had stopped using the service and meant to cancel — tell us, and we will look at it.

Monthly renewals are outside the 14-day window above, because the charge and the month it pays for are the same length. Cancel before your renewal date and you are not charged again. If a monthly renewal goes through on an account that has clearly been dormant, write to us rather than to your bank — we would rather refund it than argue about it.

If you have claimed space and your image is still under review and has not been published, you may ask for a full refund and the space returns to the wall.

If your submission is rejected under the content guidelines and you do not wish to submit a replacement, you will be refunded in full and the space returned to the wall. Nothing is owed if we cannot publish what you sent.

Cells you buy are a permanent placement, and once your content is live those purchases are generally non-refundable — the space has been taken off the wall and given to you. We will always consider a genuine problem on its merits.

If we take your money and cannot give you what you paid for, we refund it. That covers a duplicate charge, a payment that landed after the space was already sold to someone else, a charge for a plan we failed to activate, and any outage or fault on our side serious enough that the period you paid for was not delivered.

Email hello@myinternetpiece.com from the address on your account, or use our contact page. Tell us which payment you mean — the date and amount, or the receipt number from your billing settings — and we will do the rest. You do not need to contact Paddle or PayFast yourself.

We aim to answer refund requests within 2 business days. Once approved, we instruct the processor immediately; the money is usually back with you within 5 to 10 business days, depending on your bank or card issuer. Refunds go back to the original payment method — we cannot send them anywhere else.

We may decline a refund where an account has been suspended or terminated for breaching our terms or the content guidelines, where a request is made well outside the windows above without a reason we can act on, or where we have reasonable grounds to suspect fraud or abuse of this policy. If we decline, we will tell you why.

Nothing in this policy limits any right you have that cannot lawfully be excluded, including under the Consumer Protection Act, 2008 and the Electronic Communications and Transactions Act, 2002 in South Africa, or the equivalent consumer law where you live. This policy forms part of our Terms of Service. Where Paddle is the merchant of record, their buyer terms apply alongside this policy and, where they give you more, the more generous of the two wins.

We may update this policy from time to time. When we do, we will change the effective date above. The version in force on the day you paid is the one that applies to that payment.